Warning about Cebu Pacific and Refunds
I had a flight from Davao to Cebu booked, to get me in mid afternoon. This was booked 4 months before we needed to fly. A few weeks before they announced a significant schedule change which would have lost us an afternoon and evening in Cebu on a 3 night visit, they gave me a number of options, one of which included a full refund.
When you log onto your booking to try and process a full refund the amount coming back is much less.
The flights were 30 k, and the website refund was 16 K.
So I took the issue with screenshots to email. Again they offered a full refund and confirmed they would do it manually. They failed to meet their timelines for a refund.
Eventually they only refunded about 6 K. So they failed to refund as promised.
I ended up booking flights with AirAsia for much more than the Cebu Pacific, so I am significantly out of pocket.
My advice, either not book with Cebu Pacific or suck up any flight changes. Fortunately I paid by my AMEX card, so they are currently refunding me, but there is the chance that they pull back the refund they have provided.