Thai airways tickeypt office in Manila
I had booked a Thai airways ticket before covid. The flight was canceled. No refund was given. Called Thai airways in USA and was asked to contact Philippines office for refund. I contacted them. They asked me to send the credit card number and details to process. I sent it. I got the e mail saying it was processed but no refund. Waiting for two years now. When I was in Manila I tried to call them but it says office is closed. Contacted USA office again and they said refund was processed and contact Manila office. Sent no less than 6 e mails with copy to Thai airways in Bangkok, USA and Manila. Still waiting. On my next trip to Bangkok I will personally go to their office and demand.
All my other bookings during covid were promptly refunded.
Philippine efficiency is lacking.