[QUOTE=ThomKatt;2439627]I'm speaking with Agoda now, but it seems they will try to contact the hotel and work with them on a refund. Should I still try to cancel the booking on the app now? Yours might have been a special case if you booked before a certain period, or your hotel is generous with the cancellations.[/QUOTE]Go to the App's cancellation page and read it carefully BEFORE doing the final acceptance. As I said, mine had an instruction that all cancellations would be honoured and I received a full refund, even of supposedly non refundable, cut price bookings. If yours says the same thing then I'd have high confidence you will be the same. If you receive a message that your booking is non refundable then don't finalize the cancellation but talk / email Agoda's Customer reps. Remember that wait times could be quite long as they will be inundated with similar requests.
Good luck. G.
