Cebu Pacific does not suck so much after all
[QUOTE=White Whale]"Good day!
Please be advised of the schedule change of your flight/s. We apologize for the inconvenience that this disruption may cause you.
5J 942 TH24JUN BKKCRK ETD 2340 ETA 0355+1 (CANCELLED FLIGHT)
5J 941 SA07AUG CRKBKK ETD 2045 ETA 2300 (CONFIRMED FLIGHT)
For inquiries or rebooking, please call our Call Center in Manila at (+632) 7020888 or in Cebu at (+6332) 2308888. Thank you.."
F***ing Good day and Thank you...
Just like that. No explanation - maybe political situation in Bangkok. No proposal for alternative option. Assuming I am able to use return flight from Clark to Bangkok. No information do I get refund or how to cancel.
Ok, just letting some steam out:( I reckon I have to make a call...[/QUOTE]
It seems I draw a conclusion ahead of time. Some hours later afternoon at work my phone rang and they called to ask if I had noticed the email about cancelletation and if I wanted fly to Clark on Tuesday or Saturday instead of Thursday. They are going to discontinue Thursday flights.
Tiping in Short Time Santos
Keeping the tip topic alive. The previous responses go from no tip to cover a thank you 100 peso and you did a great services to 200-300 pesos. Is there a guide for the short time places on Santos? I have gave nothing to 100 if the time was above average and 40mins to an hour. Short time in the location small room, cold rinse, and general action. Thanks have fun.
Cebu Pacific Air still sucks on some level
[QUOTE=Filipino]When I tried to call their customer service on a recent trip to confirm my flights, I could never get through to a person. I was stuck on hold forever. Although, I never had a canceled flight, but my four flights with them were domestic - Manila to Bohol (took a boat to Cebu), Cebu to Manila, Manila to Cebu, and Cebu to Manila.[/QUOTE]
I was able to negotiate for alternative routing with emails. I did not want to take a risk being three extra days in Bangkok in current political climate. Anything can happen by end of June :( They agreed to change destination to Manila instead of Clark so I could transfer same day and not leaving airport if situations escalates back what it was or even worse.
What they did not agree was to compensate added travel cost because of arriving Manila - not Clark. I am not going to put fight on it but I will make a mental note for future travel.
I have been using CPA quite a lot. They also are many times delayed so too tight transfer window from their flight is not advisable.
I also have seen very pissed of mongers on check-in desk when they have been demanded to pay for excess weight (>15kg) for their luggage. The weight limit is strict. It may come surprise if you mostly have spent all your pesos.
Personally … I think Cebu Pacific is a horrible airlines !!!!
I flew into Hong Kong and my girl friend was going to fly up from Clark and spend a few days with me in HKG before we both were going to fly back to the Philippines. Long-and-short of it, she got extorted by Clark immigration and they would not let her out of the country. That is another entire story. So, she did not arrive in HKG. Upon learning of her not arriving I went to the Cebu Pacific counter in HKG and tried to catch an earlier flight to either Manila or Clark. I did not want to sit in HKG for 3 days by myself. Cebu Pacific had one flight later that night but they wanted the equivalent of US$ 300 for one-way. I already had a ticket from HKG to Clark, but it was three days later. I then pulled out a credit card and Cebu Pacific in HKG would not take an American credit card. At their ticket counter in HKG they would not take US dollars in cash. They would not even take Philippine pesos (remember, they are a Philippine airline). To buy that US$ 300 ticket I would have had to convert any currency or any credit card into Hong Kong Dollars, before they would sell me a ticket. Long-story short, I had to go online the next day and buy a ticket and I spent probably US$ 300 buying another ticket and flying into Manila a couple of days later. Cebu Pacific I think is an OK airline once they shut the plane’s door and get up in the air, but when it comes to their administrative and ground operations they totally suck!