Living in the 19th Century
Here in the Philippines, the only country where carbon paper is considered state-of-the-art, I had two memetic, but amusing experiences in the course of a single day that I thought might illuminate (if such is needed) how completely antediluvian are the management practices here:
1. Though my MetroBank account was opened in Davao, I now spend most of the workweek in Manila. Today, I needed to deposit Php50,000 cash in my account, for which I was charged a "service fee" of Php100. Why? "Well sir, you're not in Davao, so we have to charge you Php50 for using a Metro Manila branch. Also sir, you're depositing more than Php49,000 so there's an extra fee of Php50," as if now that she explained, it would all make perfect sense.
2. I have a post-paid Smart number, and my wife has a post-paid Globe number. Her contract is at an end, and so I wanted to switch her over to Smart, since I think it's (very) marginally better than Globe. I called my Smart representative and she was nice enough to send someone to my house who got all the paperwork done there, took a copy of my credit card, gave us a new sim and told us that the new number would be active in 24 hours. Now, 72 hours or so later, it's not active. Wondering why, I called the rep who, it turns out, is in Cotabato and can't be reached. Undeterred, I called Smart in Manila, only to be told there's nothing they can do and seemed surprised when I seemed surprised. So today, I got a text from the rep saying that he had no Internet in Cotabato and couldn't activate the sim from there, but would stop by the house tomorrow to collect a Php1,800 deposit. When I asked him (a) why, if he needed cash he didn't collect it 3 days ago when he was at my house and (b) why, since everything gets charged to a credit card of which he has a copy, he needs any cash at all? That was an hour ago and I'm still awaiting the response that will never come. Finally, I got an email from Globe today, telling me my request was being "processed" and the rep would contact me within the next 24 hours with "the results. " So, 3-4 different stories in one day, many of them conflicting, and none of them resulting in an activated sim.
I've no idea what's going to happen to this place in 2015, when, in theory, all of the ASEAN economies will become more integrated, and in theory, any company or citizen from one ASEAN country will be able to work / compete in any other ASEAN country. If this actually occurs, the Philippines will be largely out of business as Singaporean and Malaysian banks and telcos wipe out the local business overnight.
GE.