Complaint Booth (CB): "Staff Only" Door, 2nd Floor Rear.
Yes to you question regarding CB.
Location: Complaint Dept. - "Staff Only" Door, 2nd Floor, near the rear men's restroom.
Direction Options: 1), 2) or 3)
1) The door "Staff Only" is located at the rear end of the 2nd Floor, right next to the men's restroom. Easy way from the main entrance is to take the ramp/steps to the "Privados." Walk straight to the end, turn 45 degree to left and over the crosswalk, turn 45 degree to right and head straight to "Staff Only" entrance. Repeat the word "manager" if stopped by a staffer.
2) From the rear entrance take the first steps to you right to the second floor and the "Staff Only" entrance is to the right before the men's restroom.
Hallway:
The door is unlocked. Enter the narrow lighted L-shape hallway, watch the steps and traffic. Turn left into the first office. Go no further! Stop! Wait. Manager!
3) Just say manager and some brave HK Staffer will take you to the office. Do not use the stairs next to the DJ, unless escorted by a Staffer.
Speaking in Spanish with TJ cultural flavor would be a plus.
Spanglish ?
Off-site management team will be contacted for resolution and consultation depending on the situation. Be patient and polite.
Just do one prepaid activity at a time. Avoid the trip to the Complaint Booth Centro (CBC). Time is money. Response?
[QUOTE=Dornyone]I'm sure the line at the "complaints" booth was long and wide..........[/QUOTE]