[QUOTE=Chill Out;1258639]Usually only half or a third of the booths have a customs officer in them processing passports. So it doesn't seem like it's an airport design issue, but rather a staffing issue. Why are they not solving it? I have no idea. It certainly doesn't create a good impression when you enter the country. And it's strange because most everywhere else in Thailand, Thais tend to be customer-minded and provide excellent service.[/QUOTE]I can that just a few more staff would work well, as we know thre are plenty of staff elsewhere doing nothing.
However, its not at all that bad, compared to what its like arriving at some other countries as a non-citizen, for example Los Angeles was pretty bad and is my least favourite airport of almost anywhere. Heathrow is not fun either. In Thailand at least there is no customs delay. No one cares what you bring into Thailand really if don't look suspicious. Move some of the idle persons there to Immigration would work.
I think the other point is valid that there is rarely a time when I get through Immigration to find my bags already at the carousel, and my bags are marked for priority.
