Master Card Rental Insurance
masterrental insurance
world mastercard® cardholders can benefit from the security and safety offered through masterrental insurance. if you rent a vehicle for thirty-one (31) consecutive days or less with your world mastercard card, you may be eligible for benefits under this coverage. masterrental is an insurance program.
key terms:
you or yours means world mastercard cardholder.
to get coverage:
initiate and pay for the entire rental agreement/contract (tax, gasoline, and airport fees are not considered rental charges) with your world mastercard card. if a rental company promotion (discount) of any kind is initially applied toward payment of the rental vehicle, at least one (1) day of rental must be billed to your world mastercard card.
you must decline the collision/damage waiver offered by the vehicle rental company.
you must rent the vehicle in your own name and sign the vehicle rental agreement/contract.
your rental agreement/contract must be for a rental period of thirty-one (31) consecutive days or less. rental periods that exceed, or are intended to exceed, thirty-one (31) consecutive days are not covered.
you must rent a vehicle (including minivans and sport utility vehicles that are designed to accommodate nine (9) passengers or less) that is intended for bound surfaces, such as concrete or tarmac. rented vehicles must have a manufacturer’s suggested retail price of $50,000 or less.
the kind of coverage you receive:
masterrental will pay for covered damages on a secondary basis for which you are, or any other authorized driver is, legally responsible to the rental agency.
covered damages include:
physical damage to and theft of the vehicle, not to exceed the limits outlined below.
reasonable loss-of-use charges imposed by the vehicle rental company for the period of time the rental vehicle is out of service. “loss of use” charges must be substantiated by a location and class specific fleet utilization log.
reasonable towing charges to the nearest factory-authorized collision repair facility.
if you have, or an authorized driver’s primary automobile insurance or other indemnity has, made payments for a covered loss, masterrental will cover your deductible and any other eligible amounts not covered by other insurance.
coverage is secondary to any other applicable insurance or coverage available to you. coverage is limited to only those amounts not covered by any other insurance or coverage benefit.
note: in certain parts of the united states and canada, losses to rental vehicles that are covered by your personal vehicle insurance policy liability section may not be subject to a deductible, which means that you may not receive any benefits from this program. please contact your insurance
provider for full coverage details pertaining to your personal vehicle insurance policy.
if you have no other insurance or your insurance does not cover you in territories or countries outside the united states, masterrental is considered the primary coverage.
this coverage is not all-inclusive, which means it does not cover such things as personal injury, personal liability, or personal property. it does not cover you for any damages to other vehicles or property. it does not cover you for any injury to any party.
who is covered:
the world mastercard cardholder and those designated in the vehicle rental agreement/contract as authorized drivers.
excluded rental vehicles:
all trucks, pickups, full-size vans mounted on truck chassis, campers, off-road vehicles, and other recreational vehicles.
trailers, motorbikes, motorcycles, and any other vehicle having fewer than four (4) wheels.
antique vehicles (vehicles that are more than 20 years old or have not been manufactured for at least 10 years) or limousines.
all sport utility trucks. these are vehicles that have been or can be converted to an open, flat-bed truck (including, but not limited to, the chevy avalanche, gmc envoy, and cadillac escalade ext).
any rental vehicle that has a manufacturer’s suggested retail price that exceeds $50,000.
where you are covered:
in general, coverage applies worldwide, but there are exceptions:
coverage is not available where prohibited by law.
coverage limitations:
masterrental will pay the lesser of the actual repair amount, current market value (minus salvage), or $50,000 per incident for which the world mastercard cardholder or any other authorized driver is legally responsible to the rental agency.
masterrental will not pay for or duplicate the collision/damage waiver coverage offered by the rental agency.
what is not covered:
any personal item stolen from the interior or exterior of a rental vehicle.
a vehicle not rented by the world mastercard cardholder or authorized user on a world mastercard account.
any person not designated in the rental agreement/contract as an authorized driver.
any obligations you assume other than that which are covered under masterrental, or your primary vehicle insurance or other indemnity policy.
any violation of the written terms and conditions of the rental agreement/contract.
any loss that occurs while driving under the influence of drugs or alcohol; racing or reckless driving.
losses involving the theft of the rental vehicle when the renter or authorized driver cannot produce the keys to the rental vehicle at the time of reporting the incident to the police and/or rental agency, as a result of negligence.
mechanical failures caused by wear and tear, gradual deterioration, or mechanical breakdown.
subsequent damages resulting from a failure to protect the rental vehicle from further damage.
blowouts or tire/rim damage that is not caused by theft or vandalism or is not a result of a vehicle collision causing tire or rim damage.
rental vehicles for which collision/damage waiver coverage was accepted/purchased by you or given to you by the rental agency.
any damage that is of an intentional or non-accidental nature, caused by the renter or authorized driver(s) of the rental vehicle.
depreciation, diminishment of value, administrative, or other fees charged by the vehicle rental company.
vehicles with a rental agreement/contract that exceeds or is intended to exceed a rental period of thirty-one (31) consecutive days from a rental agency.
losses resulting from any kind of illegal activity.
damage sustained on any surface other than a bound surface, such as concrete or tarmac.
losses resulting from war or hostilities of any kind (including, but not limited to, invasion, terrorism, rebellion, insurrection, riot, or civil commotion); confirep001ion or damage by any government, public authority, or customs official; risks of contraband; illegal activity or acts.
any loss involving the rental vehicle being used for hire, for commercial use, or as a public or livery conveyance.
indirect or direct damages resulting from a covered claim.
theft of, or damage to, unlocked or unsecured vehicles.
value-added tax, or similar tax, unless reimbursement of such tax is required by law.
how to file a masterrental insurance claim:
call 1-800-mc-assist to request a claim form. you must report the claim within thirty (30) days of the loss, or the claim may not be honored.
you may choose to assign your benefits under this insurance program to the rental agency from which you rented your vehicle. please contact 1-800-mc-assist for further details.
submit the following documentation within one hundred eighty (180) days of the incident or the claim will not be honored:
• completed and signed claim form.
• world mastercard receipt showing the rental.
• world mastercard statement showing the rental.
• rental agreement (front and back).
• copy of valid driver’s license (front and back).
• copy of the declarations page of any primary vehicle insurance and other valid coverage or insurance.
• report from police verifying that the vehicle was stolen, vandalized, or involved in a collision.
• itemized repair estimate from a factory-authorized collision repair facility.
• copy of the vehicle rental company promotion, if applicable.
• copy of the vehicle rental location- or class-specific fleet utilization log, if loss of use charges are being claimed. you must secure this log from the rental agency.
• any other documentation that may be reasonably requested to validate a claim.
reminder: please refer to the final legal disclosure section.
