I'm just wondering that after you dispute this will Uber block you from using again. Could happen. Keep us posted. I would think contact an English speaking Uber associate in the states to get it resolved properly.
[QUOTE=JohnHancock11;2818350]I had a situation with Uber on my trip that I just returned from. I used Uber a bunch of times while I was there, both for rides for me and rides for chicas to and from. I generally prefer to use Uber when it's available. It seems like a safer option to me than Indriver although I have no data points to back that up. Indriver generally seems to have more drivers available and for about the same cost. I don't ever take taxis except for the guys that I have met personally, usually through recommendations. But I digress.
Back to the Uber story. I went to Lleras just one time on this past trip and to get home ordered an Uber with two stops, first to drop my friend off and then on to drop me off. The total was around 21 k pesos. There was an upcharge because of demand even though he was actually sitting across the street on Calle 10 when I ordered it. No problem. He took my friend home and then he took me home. I closed the app and went to bed. I found the problem when I woke up around 11 the next morning. The Uber receipt in my email said the trip cost was over 150 k and that the trip had ended 3. 5 hours after he had actually dropped me off. I looked up the route and it showed this crazy trip all over Medellin. You could actually see that he drove by my apartment twice.
I sent a message to Uber explaining the situation thinking obviously this is a mistake and they will just issue the credit. I received a reply in Spanish which basically said that if I did not like the route the driver was taking I should have told him to take a different route. Furthermore it said the amount of credit I was requesting was above some limit that they have. I replied once again that this was either a big error on Uber's part or intentional fraud on the part of the driver. I received a reply back almost immediately with the exact same verbiage as the first response, only this time in English.[/QUOTE]
