Total Satisfaction problems???
Hey Guys, I saw this on another forum this morning.
It's just a matter of time before it gets deleted by their moderators.
[quote]Toll Free Steve Speaks
The 866 number on the main web site has been disconnected!!
I decided to stop doing the TS toll free because 60% of my calls were complaints from guys telling me that they started the booking process with Paul but their e-mails have not been answered. Some of them were very worried as they have sent him a deposit.
I addressed this issue with Paul a few months ago. I explained to him that here in the USA when a deposit is taken, TS becomes legally bound to the client. But when you are located across the ocean and the only US contact is the 866 number, then it falls on who ever is on the other side if that 866 number. AND THAT'S ME!!!! Not anymore!!!!
Also... I don't have enough faith in a TS vacation to sell it anymore. In the past I had a lot of faith in the product, but since the move to the DR, the business and it's practices have spiraled down. I admit there was a lot of change in a short time but once settled in Juan Dolio, Paul seemed disinterested in my concerns. He told me he would improve but he didn't. He even admitted to me his laziness and that he needed to get off his arse. It never happened. In fact, I unplugged the 866 phone line on 13 November, it took until the last week of November for anyone to even notice and then a week after that before Paul states he will resolve the issue. The only effort Paul made to resolve the issue is to e-mail me and call me once about a week ago. I wouldn't call that an effort to resolve the issue.
I cannot take responsibility for a poorly run organization anymore.
Fellas, in the past few years, adult vacation resorts have flooded the DR. While I still believe that TS is a fun place to go, there are other places that are the same and in a lot of ways better. If you are wondering where these places are, just Google adult vacations in the DR and many of them will pop up.
I sincerely wish TS success and I have to add regret for leaving the organization. I have traveled to many resorts such as this one and believed at one time we were the best, but not anymore.[/quote]